FAQs
Frequently Asked Questions
Find answers to common questions about our products, services, and policies.
To place an order, simply browse our collection, select the items you wish to purchase, and proceed to checkout. You will need to provide your shipping information and payment details to complete your order.
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at contactus@kullora.com with your order number. We will do our best to accommodate your request, but we cannot guarantee changes once an order has begun processing.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier's website to track your order.
We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options depending on your region.
Yes, we take the security of your personal information seriously. We use industry-standard encryption technology to protect your data during transmission and storage.
We use high-quality materials including 925 sterling silver, 14k and 18k gold (both yellow and white), and genuine gemstones. Each product description details the specific materials used.
Yes, all our jewelry is nickel-free and hypoallergenic, making it suitable for those with sensitive skin.
Yes, we offer customization services for certain pieces. Please contact our customer service team at contactus@kullora.com to discuss customization options.
We provide a ring size guide on our website to help you determine your correct ring size. You can also visit a local jeweler for professional sizing.
We offer standard and express shipping options. The available methods and delivery times will be displayed during checkout based on your location.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination.
Domestic orders typically arrive within 7 business days. International orders may take 7-25 business days depending on the destination and customs processing.
Some countries may have restrictions on jewelry imports. It is the customer's responsibility to be aware of their country's import regulations and any applicable taxes or duties.
We offer 7 days return policy for items in their original condition. Items must be unworn, undamaged, and include all original packaging and certificates.
To initiate a return or exchange, please contact our customer service team at contactus@kullora.com with your order number and reason for return. We will provide you with instructions and a return authorization number.
Customized or personalized items, and items marked as final sale cannot be returned. Additionally, earrings for hygiene reasons cannot be returned unless defective.
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
To maintain the beauty of your jewelry, we recommend storing pieces separately in a soft pouch or jewelry box to prevent scratching. Avoid contact with water, chemicals, perfumes, and lotions. Gently clean with a soft, dry cloth.
We recommend removing your jewelry before swimming, showering, or engaging in activities that may expose it to water, chemicals, or abrasion.
For most pieces, gentle wiping with a soft, lint-free cloth is sufficient. For more thorough cleaning, use a mild soap solution and soft brush, then rinse carefully and pat dry. Specific cleaning instructions may vary by material.
Yes, we welcome custom order inquiries. Please contact us at contactus@kullora.com with your ideas, and our design team will work with you to create a unique piece.
The timeline for custom orders varies depending on the complexity of the design. Typically, custom pieces take 4-8 weeks from design approval to completion.
The custom order process includes: initial consultation, design conceptualization, quote approval, deposit payment, creation process, final approval, and delivery. We'll keep you informed at every stage.
Yes, we offer electronic gift cards in various denominations that can be delivered immediately via email.
During checkout, enter your gift card code in the designated field. The amount will be applied to your order total.
No, our gift cards do not have an expiration date and can be used at any time.
Yes, you can apply multiple gift cards to a single order during the checkout process.
Still have questions?
If you didn't find the answer you were looking for, please don't hesitate to contact our customer service team. We're here to help!
