We use high-quality materials including 925 sterling silver, 14k and 18k gold (both yellow and white), and genuine gemstones. Each product description details the specific materials used.

Yes, all our jewelry is nickel-free and hypoallergenic, making it suitable for those with sensitive skin.

Yes, we offer customization services for certain pieces. Please contact our customer service team at contactus@kullora.in to discuss customization options.

We provide a ring size guide on our website to help you determine your correct ring size. You can also visit a local jeweler for professional sizing.

Yes, all our diamonds and precious gemstones come with certification from recognized gemological laboratories, ensuring their quality and authenticity.

Yes, we offer beautifully coordinated jewelry sets including earrings, necklaces, and bracelets that are designed to complement each other perfectly.

14k gold contains 58.3% pure gold and is more durable, while 18k gold contains 75% pure gold and has a richer color but is slightly softer. Both are excellent choices depending on your preference for durability versus purity.

We offer standard and express shipping options. The available methods and delivery times will be displayed during checkout based on your location.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination.

Domestic orders typically arrive within 7 business days. International orders may take 7-25 business days depending on the destination and customs processing.

Some countries may have restrictions on jewelry imports. It is the customer's responsibility to be aware of their country's import regulations and any applicable taxes or duties.

Yes, we offer free standard shipping on all orders over ₹5000 within India. International free shipping is available on orders over ₹15000.

Yes, we offer expedited shipping options at an additional cost. During checkout, you can select express shipping for faster delivery.

For security reasons, all jewelry deliveries require a signature. If you're not available, the carrier will leave a notice with instructions for pickup or rescheduling delivery.

We offer 7 days return policy for items in their original condition. Items must be unworn, undamaged, and include all original packaging and certificates.

To initiate a return or exchange, please contact our customer service team at contactus@kullora.in with your order number and reason for return. We will provide you with instructions and a return authorization number.

Customized or personalized items, and items marked as final sale cannot be returned. Additionally, earrings for hygiene reasons cannot be returned unless defective.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Yes, we offer exchanges for a different size or style within 7 days of delivery, subject to availability. Please contact our customer service to initiate an exchange.

If your item arrives damaged or defective, please contact us immediately at contactus@kullora.in with photos of the issue. We will arrange for a replacement or refund at no additional cost to you.

We provide free return shipping for defective items or errors on our part. For other returns, customers are responsible for return shipping costs unless you choose store credit instead of a refund.

To maintain the beauty of your jewelry, we recommend storing pieces separately in a soft pouch or jewelry box to prevent scratching. Avoid contact with water, chemicals, perfumes, and lotions. Gently clean with a soft, dry cloth.

We recommend removing your jewelry before swimming, showering, or engaging in activities that may expose it to water, chemicals, or abrasion.

For most pieces, gentle wiping with a soft, lint-free cloth is sufficient. For more thorough cleaning, use a mild soap solution and soft brush, then rinse carefully and pat dry. Specific cleaning instructions may vary by material.

Store each piece separately in the original box or a soft pouch to prevent scratching and tangling. Keep away from direct sunlight and humidity to maintain the quality of your jewelry.

We recommend using professional jewelry polishing cloths specifically designed for gold or silver. Avoid harsh chemicals or abrasive materials that could damage the surface of your jewelry.

If your jewelry gets wet, gently pat it dry with a soft, lint-free cloth immediately. Allow it to air dry completely before storing to prevent tarnishing or damage.

Yes, we offer professional cleaning and maintenance services for all Kullora jewelry. Contact our customer service to schedule a cleaning appointment or for more information.

Yes, we welcome custom order inquiries. Please contact us at contactus@kullora.in with your ideas, and our design team will work with you to create a unique piece.

The timeline for custom orders varies depending on the complexity of the design. Typically, custom pieces take 4-8 weeks from design approval to completion.

The custom order process includes: initial consultation, design conceptualization, quote approval, deposit payment, creation process, final approval, and delivery. We'll keep you informed at every stage.

Yes, we can work with your existing stones to create a custom setting. There may be additional fees for resetting and our jewelers will need to examine your stones first to ensure they're suitable for the design.

We require a 50% deposit to begin work on custom orders. The remaining balance is due upon completion before shipping. Deposits are non-refundable once production has begun.

Minor modifications may be possible during the early stages, but significant changes after production has begun may incur additional fees and extend the delivery timeline.

Yes, we provide detailed sketches and 3D renderings of your custom design for approval before production begins. This ensures we capture your vision perfectly.

Yes, we offer electronic gift cards in various denominations that can be delivered immediately via email.

During checkout, enter your gift card code in the designated field. The amount will be applied to your order total.

No, our gift cards do not have an expiration date and can be used at any time.

Yes, you can apply multiple gift cards to a single order during the checkout process.

Currently, we only offer electronic gift cards for instant delivery. However, you can print the gift card email to present as a physical gift if desired.

You can pay the remaining balance using any of our accepted payment methods during checkout.

Gift cards cannot be reloaded, but you can always purchase a new gift card in any denomination.