Terms & Conditions

Terms & Conditions – Kullora

Effective Date: 1 September 2025

Welcome to Kullora! These Terms & Conditions ("Terms") govern your use of our website www.kullora.com (the "Website") and our related services. By accessing or using the Website, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.

1. Eligibility & Use of Website

You must be at least 18 years old to use this Website or be accessing it under the supervision of a parent or legal guardian.
You agree to use the Website for lawful purposes only and will not:
- Engage in fraudulent, misleading, or harmful activities.
- Attempt to interfere with or disrupt the Website’s functionality.
- Copy, distribute, or exploit any part of the Website without prior written consent from Kullora.

2. Products & Services

We make every effort to ensure that all product descriptions, images, and prices are accurate and up to date. However, errors may occasionally occur, and Kullora reserves the right to correct such errors without prior notice.
Prices, promotions, and product availability are subject to change at any time without liability.
Product colors may vary slightly due to differences in display settings or photography lighting.

3. Orders & Payments

By placing an order on our Website, you agree to provide complete, accurate, and current information for billing, shipping, and contact purposes.
We accept multiple payment methods through secure third-party payment gateways.
Kullora reserves the right to:
- Refuse or cancel any order if fraud, unauthorized use, or errors are suspected.
- Limit the quantity of items purchased per person, household, or order.
In case of cancellation by Kullora, any amount charged will be refunded to your original payment method.

4. Shipping & Delivery

Delivery timelines vary depending on product availability and location. Standard delivery may take 7–30 business days.
Free shipping is available on most orders above ₹500 INR (domestic).
Many of our products are imported, and shipping durations may be longer due to international transit and customs clearance.
Kullora is not responsible for delays caused by courier services, natural events, or customs authorities, though we will assist you in tracking your order.

5. Returns, Refunds & Exchanges

Returns are accepted within 15 days of delivery for eligible items that are unused, undamaged, and in original packaging.
Refunds will be processed to the original payment method within 7–10 business days after inspection of the returned item.
Certain items, such as customized or final-sale products, are not eligible for return. Details will be mentioned in the product description.
For more information, please refer to our detailed Returns & Refunds Policy.

6. Intellectual Property

All content on the Website, including logos, graphics, product images, designs, text, and software, is the exclusive property of Kullora and is protected under applicable copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, or use any content from our Website without our prior written consent.

7. Limitation of Liability

While we aim to provide a seamless experience, Kullora shall not be held liable for:
- Any indirect, incidental, or consequential damages arising from the use of our Website or products.
- Delays, interruptions, or loss of data due to technical issues beyond our control.
Your use of the Website is at your own risk, and you are responsible for ensuring that any products or services meet your requirements.

8. Indemnification

By using our Website, you agree to indemnify and hold harmless Kullora, its affiliates, employees, and partners from any claims, damages, losses, or liabilities resulting from your breach of these Terms or misuse of the Website.

9. Governing Law & Jurisdiction

These Terms are governed by and construed under the laws of India.
Any disputes will be subject to the exclusive jurisdiction of the courts located in [Insert City/State in India].

10. Updates to Terms

Kullora reserves the right to update or modify these Terms at any time without prior notice. Continued use of our Website after changes indicates your acceptance of the revised Terms.