Privacy Policy

Effective Date: 1 September 2025

At Kullora, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access or purchase from our website www.kullora.com (the "Website"). By using our services, you consent to the practices outlined below.

1. Information We Collect

We may collect the following types of information to provide and improve our services:

Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
Account Information: Login credentials, order history, wishlist, saved items, and communication preferences.
Technical Information: IP address, browser type, operating system, device identifiers, and cookies.
Usage Data: Pages visited, time spent on site, search queries, referring websites, and interactions with content.

2. How We Use Your Information

Your information helps us provide you with a seamless and secure shopping experience. Specifically, we use it to:

Process and deliver your orders efficiently.
Provide customer service and respond to inquiries.
Personalize your shopping experience, including product recommendations.
Send order updates, promotional offers, and newsletters (only with your consent).
Analyze trends, improve Website performance, and enhance security.
Detect and prevent fraudulent or unauthorized transactions.
Comply with applicable legal and regulatory requirements.

3. Sharing of Information

We respect your privacy and never sell your personal information. However, we may share limited data with:

Service Providers: Trusted third-party partners such as payment gateways, logistics companies, IT support, and marketing platforms, who help us operate smoothly.
Legal Authorities: When disclosure is required by law, regulation, or to protect our rights and customers’ safety.

All service providers are required to handle your data securely and use it only for the purpose of providing their services.

4. Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to:

Remember your preferences and login sessions.
Enhance your shopping experience.
Track website traffic, performance, and analytics.
Deliver relevant marketing content and promotions.

You may disable cookies in your browser settings, but some features of the Website may not function properly without them.

5. Data Security

We implement industry-standard security practices to safeguard your information, including encryption, firewalls, and secure servers.

While we take all reasonable precautions, please note that no online transmission or storage method is 100% secure.
Customers are encouraged to keep login credentials confidential and avoid sharing sensitive details over unsecured networks.

6. Your Rights

As a customer, you have the right to:

Access your personal information held by us.
Update or correct inaccurate information.
Request deletion of your account and data, subject to legal or transactional obligations.
Opt-out of receiving promotional emails and marketing communications.
Restrict or object to certain types of data processing.

To exercise these rights, please contact us at contactus@kullora.com. We will respond within a reasonable timeframe.

7. Third-Party Links

Our Website may include links to third-party websites or applications. Please note that:

Kullora is not responsible for the privacy practices or content of third-party sites.
We encourage you to review their policies before providing any personal information.