Shipping Policy - Kullora

At Kullora, we strive to deliver your orders as quickly and efficiently as possible. This Shipping Policy explains how we handle order processing, shipping, tracking, customs, and related issues.

1. Order Processing

  • Orders are typically processed within 2–5 business days after payment confirmation.
  • You will receive an order confirmation email once your order is placed.
  • A shipping confirmation with tracking details will be sent when your order is dispatched.

2. Shipping & Delivery Time

  • Estimated delivery time: 7–30 business days, depending on product availability and destination.
  • Many of our products are sourced internationally; delivery times may vary.
  • Delays can occur due to customs clearance, weather, or courier issues beyond our control.
  • Delivery timelines may vary depending on your location and courier availability.

3. Delivery Charges

  • Free Delivery: Most of our orders qualify for free delivery.

  • Location & Order Value: Delivery charges may vary depending on the delivery location and the total order amount. Any applicable charges will be clearly displayed at checkout before you confirm your order.

4. Tracking Your Order

  • Once shipped, you will receive an email containing a tracking number and link.
  • Tracking updates may take 3–7 days to reflect, especially for international shipments.

5. Exceptions and remote areas

  • In rare cases, additional charges may apply for deliveries to remote or hard-to-reach locations.

  • We will notify you in advance if any such charges are applicable.

6. Customs, Duties & Taxes

       For all international shipments, Kullora will handle the complete customs            clearance process on your behalf.

  • Any customs duties, taxes, or import fees (if applicable) will be taken care of by us. 
  • You will not be required to pay any extra charges upon delivery.
  • We ensure that your order is delivered smoothly and directly to your doorstep, hassle-free.

7. Undeliverable or Incorrect Address

  • Please ensure your shipping address is accurate at the time of purchase.
  • If an order is returned to us due to an incorrect or incomplete address, reshipping costs will be borne by the customer.

8. Damaged or Lost Packages

  • If your package is lost in transit or arrives damaged, contact us at contactus@kullora.com within 7 days of delivery.
  • Provide order details and supporting evidence (photos/videos) where possible.
  • We will investigate with our logistics partners and arrange a replacement or refund where applicable.

9. Contact Us

🌐 Website: www.kullora.com