• Returns, Refunds & Cancellations Policy – Kullora

    At Kullora, your satisfaction is our priority. We follow a fair and transparent returns, refunds, and cancellations policy to ensure a smooth shopping experience while protecting both our customers and our brand.

    1. Returns

    • Returns are accepted within 7 days of delivery.

    • Returned items must be unused, undamaged, and in their original packaging with all tags, labels, and accessories included.

    • Non-returnable items: Customized or personalized products, items marked as Final Sale, and products damaged due to improper handling by the customer.

    • To initiate a return, please contact our support team before sending the item back. Unauthorized returns may not be accepted.

    2. Refunds

    • Once we receive and inspect the returned item, we will notify you about the status of your refund.

    • If approved, refunds will be processed to your original payment method within 7–14 business days.

    • Non-refundable costs: Shipping and handling charges are not refundable unless the product was received defective, damaged, or incorrect.

    • Please note: Refund timelines may vary depending on your bank or payment provider.

    3. Exchanges

    • Exchanges are only available if the item received is defective, damaged in transit, or incorrect.

    • You must notify us within 48 hours of receiving your order to request an exchange.

    • Exchange eligibility will be confirmed by our support team, and a replacement will be arranged promptly.

    4. Order Cancellations

    • Orders can be canceled within 24 hours of placing them.

    • Once an order is processed or shipped, cancellations are no longer possible.

    • In case of prepaid orders, cancellation refunds (if applicable) will be issued to your original payment method within the standard refund timeline.

    5. Important Notes

    • Kullora reserves the right to decline a return or refund request if the product does not meet our return eligibility criteria.

    • In the rare case of disputes, Kullora’s decision will be final.

    • For international orders, customs delays or inspections are beyond our control, but rest assured we will support you until your order reaches you.

    6. Contact Us

    For assistance with returns, refunds, exchanges, or cancellations:

    📧 Email: contactus@kullora.com
    🌐 Website: www.kullora.com

    Our team is here to help ensure you have a safe, reliable, and worry-free shopping experience.